Information concerning the Online Dispute Resolution (ODR) according to the EU regulation No. 524/2013

 

According to the EU regulation No. 524/2013 on online dispute resolution for consumer disputes, consumers can make use of the possibility to settle disputes relating to online sale contracts or online service contracts out of court via an online platform for online dispute resolution (ODR platform).

The platform has been established by the European Commission, and can be accessed via the following link:

 

http://ec.europa.eu/consumers/odr/

 

In this context, our e-mail address is:  

 

                                                                                              

 


 

 

Information concerning the Alternative Dispute Resolution (ADR) according to the EU directive No. 2013/11 and the German federal act on the settlement of consumer disputes (Verbraucherstreitbeilegungsgesetz / VSBG)

 

ABIGRO GmbH & Co. KG is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration service.

 
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